Optimizing Police Performance: The Role of Standard Operating Procedures (SOP) and Work Ethic in Enhancing Service Quality at the Integrated Police Service Center of Bekasi District
DOI:
https://doi.org/10.55583/invest.v6i1.1264Keywords:
Application of SOP, Work Ethic, Police PerformanceAbstract
The implementation of Standard Operating Procedures (SOPs) is an essential guideline for managing the flow of tasks and responsibilities, while work ethic plays a crucial role in enhancing motivation and commitment to carrying out duties. This study aims to examine whether the Bekasi Metro Police SPKT (Integrated Police Service Center) section experienced changes in performance after the application of SOPs and work ethic. The study employs a quantitative, verification-based methodology. The research population consisted of 34 police officers from the SPKT section of the Bekasi Metro Police. Data analysis was conducted using SPSS version 27 software to test the hypotheses. The results revealed that the application of SOPs significantly influenced the performance of police officers, with a t-count value of 104.374, which was higher than the t-table value of 2.040. However, work ethic did not significantly affect police performance, with a t-count value of 1.895, which was lower than the t-table value of 2.040. Simultaneously, both the application of SOPs and work ethic had a significant impact on police performance, as indicated by an F-count value of 14.371, which was higher than the F-table value of 3.29. Together, the application of SOPs and work ethic explained 72.2% of the variance in police performance, while 27.8% was influenced by other factors.
References
Earlyanti, N., & Hamid, S. (2023). The influence of organizational support, personality and professionalism on organizational citizenship behaviour (OCB) and police performance. Journal of Industrial Engineering & Management Research, 4(1), 1–16. https://doi.org/10.36941/jieamr.2023.001
Hidayat, R., & Suryani, N. (2019). The influence of work environment and SOP on employee performance at XYZ Bank. Jurnal Ekonomi dan Bisnis, 21(4), 300–310. https://doi.org/10.20885/jeb.v21i4.001
Jusdijachlan, R. (2022). The influence of leadership functions, motivation and competence on work ethic and its implications on the performance of the sector police head in the West Java Regional Police Region. Journal of Accounting and Finance Management, 3(2), 79–93. https://doi.org/10.2139/jafm.2022.024
Kurniawan, A., & Dewi, N. P. (2018). The role of work ethic in enhancing police performance in Bali Province. Jurnal Ilmu Sosial dan Ilmu Politik, 22(3), 210–220. https://doi.org/10.21098/jisip.v22i3.088
Ningsih, S., & Hartono, H. (2021). The effect of work discipline and SOP implementation on employee performance at PT. EFGH. Jurnal Akuntansi dan Perbankan, 15(3), 150–160. https://doi.org/10.21070/jap.v15i3.104
Paroli, & Gani, Y. A. (2023). The influence of the police professional code of ethics and organizational commitment on the quality of police services and its implications for the performance of police members in the Sumedang Police environment. International Journal of Economics (IJEC), 2(2), 638–650. https://doi.org/10.1111/ijec.23081
Purnomo, H., & Setiawan, A. (2020). The effect of standard operating procedures and work discipline on employee performance at PT. XYZ. Jurnal Akuntansi dan Keuangan, 22(1), 45–55. https://doi.org/10.1016/j.jak.2020.01.016
Putra, B. P., & Kusumastuti, R. (2023). Competence and knowledge sharing in police performance: Workload as a moderating variable. Jurnal Ilmiah Administrasi Publik, 10(3), 1510–1520. https://doi.org/10.22219/jiap.v10i3.120
Rahmah, L., Himam, F., Riyono, B., & Nurcahyo, A. (2021). The implementation of the work ethics dynamics at the police corps (exploration study on unethical behavior). Jurnal Ilmiah Peuradeun, 9(1), 123–144. https://doi.org/10.26811/jipeuradeun.v9i1.517
Setiawan, B., & Wulandari, D. (2021). The impact of SOP compliance and work discipline on employee performance at XYZ Hospital. Jurnal Akuntansi dan Manajemen, 18(1), 75–85. https://doi.org/10.17107/jam.v18i1.193
Susanto, A., & Lestari, D. (2020). The role of work ethic in improving police performance in Jakarta. Jurnal Ilmu Pemerintahan, 8(2), 100–110. https://doi.org/10.21512/jip.v8i2.582
TARIGAN, M. I., & SITUMORANG, M. (2023). The influence of HR development, standard operational procedures, work facilities, and motivation on employee performance. International Journal of Environmental, Sustainability, and Social Science, 5(4), 1108–1118. https://doi.org/10.1016/j.ijess.2023.04.011
Teges, I. M. A. H. S., Putri, N. K. A., & DHARMANEGARA, I. B. A. (2023). The influence of standard operational procedures and supervision on the performance of employees of PT. Swadharma Sarana Informatika Denpasar. Journal of Governance, Taxation and Auditing, 2(2), 878–888. https://doi.org/10.17177/jgta.v2i2.878
Wijayanti, D., & Prasetyo, A. (2020). The effect of work motivation and SOP implementation on employee performance at PT. ABCD. Jurnal Manajemen dan Organisasi, 11(2), 100–110. https://doi.org/10.12921/jmo.v11i2.023
Windarko, W., Lastro, D., Iskandar, Y., & Mala, C. M. F. (2023). The impact of employee performance on employee productivity: Based on the work environment, standard operating procedures (SOP), and work discipline. International Journal of Business, Law, and Education, 4(2), 265–275. https://doi.org/10.2139/ijble.4.2.265
Zakiria, N., Noranee, S., & Bashirun, S. N. (2023). Does organizational culture influence police integrity? A scoping review. European Proceedings, 23081, 66–76. https://doi.org/10.15405/epfe.23081.66
Zulkarnain, F., & Sulistyo, S. (2021). The effectiveness of implementing SOP on enhancing police performance in Indonesia. Journal of Public Policy and Administration, 22(3), 200–215. https://doi.org/10.1111/jppa.2021.033
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Alviyandi Alviyandi, Asep Jamaludin, Nandang Nandang
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
