Optimizing the Use of Social Media and Digital Technology to Market Insurance Products and Services

Authors

  • Mulawarman Mulawarman STMA Trisakti
  • Robidi Robidi STMA Trisakti
  • I Nyoman Winata STMA Trisakti
  • Erizal Erizal STMA Trisakti

DOI:

https://doi.org/10.55583/invest.v4i1.486

Keywords:

insurance Marketing, Social Media, Today's Digital Devices

Abstract

This study aims to examine the ability of insurance marketers in insurance companies to develop selling methods on social media using a set of today's technologies. The social media used is Facebook. WhatsApp, LineApps and Youtube. While the devices used for testing are smartphones, mobile phones, laptops and tablet computers. Using the survey method, the results show that marketers access social media using laptops and smartphones. The most popular social media for promoting, marketing and selling insurance products and services is WhatsApp.

References

Rokim. A. (2016). Pengaruh Aplikasi SFA Terhadap Kinerja Agen Asuransi. Tesis. Universitas Islam Negeri Syarif Hidayatullah, Jakarta.

Academy of Life Underwriting. (2020). Basic Life Insurance Underwriting. ALU 101 TEXTBOOK, Tenth Edition. The Academy Of Life Underwriting.

Awaloedin, M. (2021). Analisis Kualitatif Bisnis Asuransi Mikro Di Indonesia. (JEMS) Jurnal Entrepreneur Dan Manajemen Sains, 2(2), 123–141. https://doi.org/10.36085/jems.v2i2.1516

Berndtsson, M., Hansson, J., Olsson, B., & Lundell, B. (2008). A Guide for Students in Computer Science and Information Systems: Second Edition. Springer London. https://doi.org/10.1007/978-1-84800-009-4

Cebulsky, M., Günther, J., Heidkamp, P., & Brinkmann, F. (2017). The digital insurance - facing customer expectation in a rapidly changing world. In Digital Marketplaces Unleashed (pp. 363). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-662-49275-8_34

Chambers, D. (2013). Social Media and Personal Relationships Online Intimacies and Networked Friendship. In Palgrave Macmillan Studies in Family and Intimate Life. Palgrave Macmillan. https://doi.org/10.1080/1369118x.2013.850527

Citra Yustisia Serfiani, Serfianto D. Purnomo, Iswi Hariyani. (2014). Bisnis Online dan Transaksi Elektronik. Jakarta : Gramedia Pustaka Utama,

Ćurčić, N., Piljan, I., & Simonović, Z. (2019). Marketing concept in insurance companies. Ekonomika, 65(3), 21–33. https://doi.org/10.5937/ekonomika1903021c

Eggert, A., & Serdaroglu, M. (2011). Exploring the impact of sales technology on salesperson performance: A task-based approach. Journal of Marketing Theory and Practice, 19(2), 169–186. https://doi.org/10.2753/MTP1069-6679190204

Eling, M., Nuessle, D., & Staubli, J. (2022). The impact of artificial intelligence along the insurance value chain and on the insurability of risks. Geneva Papers on Risk and Insurance: Issues and Practice, 47(2), 205–241. https://doi.org/10.1057/s41288-020-00201-7

Eling, M., Nuessle, D., & Staubli, J. (2022). The impact of artificial intelligence along the insurance value chain and on the insurability of risks. Geneva Papers on Risk and Insurance: Issues and Practice, 47(2), 205–241. https://doi.org/10.1057/s41288-020-00201-7

Harrari, J. C. (2010). Insurance and Marketing. Witherby Publishing Group Ltd., London.

Judge Graham. (2019). Scale With Speed. Edisi Terjemahan, MIC, Surabaya.

Krogerus, M. & Tschappler, M. (2020). The Decision Book: Lima Puluh Pola Pemikiran Strategis. Renebook, Jakarta.

Krogerus, M. & Tschappler, M. (2022). The Communication Book: 44 Ide Strategis untuk Komunikasi. Jakarta : Renebook,

Laudon, K. C., & Traver, C. G. (2022). E-commerce 2021–2022 business. technology. society. [Seventeenth ed.]. Pearson Education Limited.

Li, H., & Hong, J. (2013). Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda. IBusiness, 05(04), 161–166. https://doi.org/10.4236/ib.2013.54020

Linnhoff-Popien, C., Schneider, R., & Zaddach, M. (2017). Digital marketplaces unleashed. Digital Marketplaces Unleashed (pp. 1–935). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-662-49275-8

Lundstrom, M. (2003). APPLIED PHYSICS: Enhanced: Moore’s Law Forever? Science, 299(5604), 210–211. doi:10.1126/science.1079567

Og Mandino.(2017). The Greatest Salesman in The World. Edisi Terjemahan, Jakarta : MIC Publishing,

OJK RI.(2020). Salinan Surat Edaran Otoritas Jasa Keuangan Republik Indonesia Nomor 19 /Seojk.05/2020 Tentang Saluran Pemasaran Produk Asuransi. https://www.ojk.go.id/id/regulasi/Documents/Pages/Saluran-Pemasaran-Produk-Asuransi/seojk%2019-2020.pdf

OJK RI.(2022). Siaran Pers Survei Nasional Literasi Dan Inklusi Keuangan Tahun 2022. SP 82/DHMS/OJK/XI/2022. https://ojk.go.id/id/berita-dan-kegiatan/siaran-pers/Pages/Survei-Nasional-Literasi-dan-Inklusi-Keuangan-Tahun-2022.aspx

PwC. (2015). The future of work - A Journey to 2022. Human Capital (p. 29). New York.

Quesenberry, K. A. (2019). Social Media Strategy: Marketing, Advertising, and Public Relations in the Consumer Revolution, 2nd Edition. In Rowman & Littlefield.

Rejda, G. E., & McNamara, M. J. (2017). Principles of Risk Management and Insurance [ebook]. The Journal of Risk and Insurance (p. 797). PearsonB.

Ruthemeier, A. (2018). Digital Transformation in Insurance - Four Common Factors from Other Industries. In The InsurTech Book. John Wiley & Sons, Ltd. https://doi.org/10.1002/9781119444565.ch3

Saravanakumar, M., & SuganthaLakshmi, T. (2012). Social media marketing. Life science journal, 9(4), 4444-4451.doi: 10.7537/marslsj090412.670

Serdaroglu, M.(2009). Sales Force Automation Use and Salesperson Performance. Dissertation, submitted to the Faculty of Business Administration and Economics of University of Paderborn

Sharma, S., Verma, H.V. (2018). Social Media Marketing: Evolution and Change. In: Heggde, G., Shainesh, G. (eds) Social Media Marketing. Palgrave Macmillan, Singapore. https://doi.org/10.1007/978-981-10-5323-8_2

Tessa Roberts, Alan Whittle, Duncan Minty. (2020). Financial Services, Regulation and Ethics. Chartered Insurance Institute, UK.

Wicks, B.( 2018). Marketing Insurance Produscts and Services. Chartered Insurance Institute, UK.

Xiu, L. (2019, December 1). Time Moore: Exploiting Moore’s Law from the Perspective of Time. IEEE Solid-State Circuits Magazine. Institute of Electrical and Electronics Engineers Inc. https://doi.org/10.1109/MSSC.2018.2882285

Downloads

Published

2023-05-28

How to Cite

Mulawarman, M., Robidi, R., Winata, I. N., & Erizal, E. (2023). Optimizing the Use of Social Media and Digital Technology to Market Insurance Products and Services. INVEST : Jurnal Inovasi Bisnis Dan Akuntansi, 4(1), 228-238. https://doi.org/10.55583/invest.v4i1.486