THERESA, A. H.; CHANDRA, T.; OCTAFILIA, Y.; DELI, M. M.; SARBAENI, S. Optimizing Banking E-Service Excellence: A CSI and IPA Approach to Customer Satisfaction. INVEST : Jurnal Inovasi Bisnis dan Akuntansi, [S. l.], v. 6, n. 1, p. 195-205, 2025. DOI: 10.55583/invest.v6i1.1305. Disponível em: http://www.journal.al-matani.com/index.php/invest/article/view/1305. Acesso em: 5 jul. 2025.