KRISMALEM, P. D.; PURBA, D. P.; EVADINE, R. Building Customer Loyalty through Service Quality and Satisfaction: A Study at PDAM KCP Sei Agul. INVEST : Jurnal Inovasi Bisnis dan Akuntansi, [S. l.], v. 6, n. 2, p. 315-323, 2025. DOI: 10.55583/invest.v6i2.1466. Disponível em: http://www.journal.al-matani.com/index.php/invest/article/view/1466. Acesso em: 30 jul. 2025.