SUYONO, S.; PURWATI, A. A.; CUTAN, M. Peran Kualitas Pelayanan, Total Quality Management dan Promosi Terhadap Kepuasan Pelanggan. INVEST : Jurnal Inovasi Bisnis dan Akuntansi, [S. l.], v. 1, n. 1, p. 45-56, 2020. DOI: 10.55583/invest.v1i1.36. Disponível em: http://www.journal.al-matani.com/index.php/invest/article/view/36. Acesso em: 5 jul. 2025.